As of 11/16/2020, we are now requiring non-refundable deposits for every appointment booked at Craft Salon. The deposit will be credited towards your service the day of the appointment, unless the appointment is cancelled or rescheduled, for any reason, within the timeframe which applies to your appointment. Our front desk staff will reach out to you one week prior to your scheduled appointment date for payment of the deposit applicable to your booked appointment, and if you do not respond within 24 hours for the deposit payment, we will not be able to honor your appointment and it will be canceled. By agreeing to schedule an appointment at Craft Salon, you are agreeing to our cancelation and deposit policy.

If your appointment spans 3+ hours there is a $100 non refundable deposit which will be credited toward your service. You can reschedule up to 96 hours ( 4 days) in advance of your scheduled appointment day and time to avoid losing your deposit. All appointments 3+ hours long cancelled or rescheduled within 96 hours of the originally scheduled appointment day and time will void the deposit and require an additional deposit in order to rebook.

If your appointment is scheduled for 2 hours there is a $50 non refundable deposit which will be credited toward your service. You can reschedule up to 72 hours (3 days) in advance of your scheduled appointment day and time to avoid losing your deposit. All appointments 2+ hours long cancelled or rescheduled within 72 hours of the originally scheduled appointment day and time will void the deposit and require an additional deposit in order to rebook.

If your appointment is scheduled for 30 minutes- 1 hour there is a $25 non refundable deposit which will be credited toward your service.  You can reschedule up to 48 hours (2 Days) in advance of your scheduled appointment day and time to avoid losing your deposit. All appointments 1+ hours long cancelled or rescheduled within 48 hours of the originally scheduled appointment day and time will void the deposit and require an additional deposit in order to rebook.

Appointments booked within the week will require payment of the applicable non-refundable deposit at time of booking.

In order to protect our stylists and our salon, we are unable to waive the cancellation policy for any reason including sickness and lack of childcare.

As a courtesy, we will call and confirm your service appointments two business days prior to your appointment date. However, if we are unable to reach you, and can only leave a message, please understand that it is your responsibility to remember your appointment date and time.

Late Arrivals & No Shows

If you think you may be late for your appointment, please call us and let us know. If you show up late for your appointment your services may be altered to fit the remaining time. Tardiness of 15 minutes or later past your scheduled appointment time will require the appointment to be rescheduled and will void your appointment deposit requiring an additional deposit to rebook. If you do not show up for your scheduled appointment, without contacting the salon to cancel, your deposit will be void requiring an additional deposit to rebook. If you do not show up for your scheduled appointment without contacting the salon 2 times in a row, you will no longer be able to book appointments at Craft.

Refunds on Services & Products

We have a no refund policy on services completed at our salon. However if you are unhappy with your services we do offer complimentary fixes if you contact us about the issue within 3 days of your completed services. Fixes do not apply to colors that take multiple services to achieve. We do have a 100% satisfaction guarantee on all of our retail products. If a product doesn’t work out for you , feel free to bring it back at any time for a full refund, exchange or credit applied to future services.