As a courtesy, we will call and confirm your service appointments two business day prior to your appointment date. However, if we are unable to reach you, and can only leave a message, please understand that it is your responsibility to remember your appointment dates and times to avoid late arrivals, missed appointments and the cancellation fee.
We require 24 hours notice for cancellation or rescheduling of your scheduled services in order to avoid a late cancellation fee. Clients cancelling or rescheduling a color or extension appointment with less than 24 hours until your scheduled appointment time will be required to pay a $50.00 cancellation fee. All other types of appointments being canceled or rescheduled will be required to pay a $20.00 dollar late fee in order to continue booking services at Craft Salon.
Late Arrivals & No Shows
If you think you may be late for your appointment, please call us and let us know. If you show up late for your appointment your services may be altered to fit the remaining time. Tardiness of 15 minutes or later past your scheduled appointment time will require the appointment to be rescheduled and the cancellation fee will apply. If you do not show up for your scheduled appointments, without contacting the salon to cancel, you will be subject to pay the cancellation fee on the services reserved in order to continue booking at Craft.
Refunds on Services & Products
We have a no refund policy on services completed at our salon. However if you are unhappy with your services we do offer complimentary fixes if you contact us about the issue within 3 days of your completed services. Fixes do not apply to colors that take multiple services to achieve. We do have a 100% satisfaction guarantee on all of our retail products. If a product doesn’t work out for you , feel free to bring it back at any time for a full refund, exchange or credit applied to future services.